F.A.Q.

 

Frequent Asked Questions

  1. How can I search a lamp or chandelier in the catalog?

  2. In case of order, which are generally the delivery time?

  3. How do I register?

  4. How do I order?

  5. Can I place an order by phone?

  6. How can I pay for my order?

  7. What is the amount of shipping costs?

  8. How do you protect me against any damage caused by transportation?



Answers

  1. We welcome you to our website just as we would in our shop asking first style, then the environment to illuminate and finally what kind of light you need.
    - The products in each category will be selected by our team of experts.
    - You can search among the various categories proposed by us.
    - The first products in each category will be those recommended by our staff of experts.
    - For each product will be offered a sheet with features, photos also acclimatized and related products.

     

     
  2. Delivery times are 2 working days order date if this item is available in our stores or, if the product / s is not available, the waiting time varies from 7 days up to a maximum of 30 days (working ).

    Generally the average is 15 days from date of order, except for lamps and chandeliers that require a complete manual processing (information that may be present in the product description).
    In case of emergency, or for information concerning the availability of products please contact us using our toll-free 800-038-404 (from a landline) or by calling 0131 260400. Monday from 3 pm to 7 pm and from Tuesday to Saturday, from 9 am to 12 am and from 3 pm to 7 pm.
     


     

  3. To be able to buy on our site must be register. Please enter your email address and click on the link "Create Account" at the top right of the home page of the electronic store and follow the instructions. You will be asked for your billing and shipping of the goods. Registration will allow you to access your personal area where they will be stored on all your purchases, addresses, favorite items, etc. Then you can simply log into your account using the username (your e-mail address) and password that you used for recording.
     

     
  4. You can place an order using the following methods:

    - Using our on-line shop
    - By writing to our email box: ledsky.eshop@gmail.com indicating the item/s of interest, the shipping address, a valid phone number and finally your tax code or VAT, the latter must be given for the 'invoice.
    - Or contact our toll-free number 800-038-404 (from a landline) or by calling 0131 260400. Monday from 3 pm to 7 pm and from Tuesday to Saturday, from 9 am to 12 am and from 3 pm to 19 pm.

     

     
  5. You can place an order by phone by calling our toll-free number 800-038-404 (from a landline) or by calling 0131 260400. Monday from 3 pm to 7 pm and from Tuesday to Saturday, from 9 am to 12 am and from 3 pm to 19 pm.
    The procedure will be simple and quick, a few moments and your order will be placed immediately in preparation!
     

     
  6. The various forms of payment, which will be shown during the order process in our e-commerce, are as follows:

    - Using your credit card with Pay Pal, independent service but very efficient and widespread that no perfectly safe in all stages of the procedure transazione.
      Pay Pal offers the option to pay with the most used credit cards without any obligation to recording to its platform and at no additional cost. For more information on the service Pay Pal: www.paypal.it
    - Bank transfer in advance, upon request by the wizard's on-line store, we will send the data needed to complete the transazione.Per this form of payment is expected to ship the order at the time of the actual crediting of the amount to be paid which normally can vary from 3 to 7 working days.

     


     

  7. We offer free transportation to all customers that purchase products, in a single solution, for amounts over € 150,00 in Italy and more than € 780.00 in EU countries. In this case, in the order will not be charged extra for shipping. Below this threshold, the shipping cost is € 10.00 per order in Italy and € 40.00 for EU countries (The costs may change according to the weight / quantity of the products). For non-EU countries it is necessary to request a free quote.
     

     
  8. All products purchased on our site are covered by insurance in case of damage during transport, at no additional charge. 




    In order to take advantage of this service we kindly request the verification of the package at the time of delivery, and in case this is damaged, accept the goods with reserve by notifying the courier to write it on the freight bill. If the material ordered is damaged, it must be reported to us no later than 24 hours after the receipt of the material. Only within these terms it is possible to get a refund or replacement of goods.